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Cancellation Policy
Cancellation Policy
We understand that construction schedules, storage needs, and equipment logistics can change. This Cancellation Policy outlines the requirements and timelines for canceling orders placed with Global Containers Sales USA.
1. Standard 24-Hour Cancellation Window
You may cancel any standard stock order within 24 hours of placement without penalty or fee, provided the unit has not already been pulled from the depot, staged on a carrier trailer, or dispatched for delivery. To request a cancellation within the 24-hour window, contact our customer support team immediately at +1 707 928 8419 or email sales@globalcontainersalesusa.com with your order reference number.
2. Orders Already Dispatched or In-Transit
Once an order has entered active carrier dispatch, container depot pull-down, or physical transit, it cannot be canceled as an open order. If you refuse delivery upon carrier arrival for reasons unrelated to verified transit damage, the order will be treated as a return under our Refund & Return Policy, and round-trip freight charges plus standard restocking fees will apply.
3. Custom-Built, Modified & Special-Order Units
Orders that include custom modifications (such as custom paint, roll-up doors, interior framing, window cutouts, electrical packages, or specialized trailer builds) cannot be canceled once fabrication, material procurement, or engineering work has commenced. Deposits or payments made toward custom builds are non-refundable once physical work has begun.
4. Refund Issuance on Approved Cancellations
For approved cancellations within the permissible window: • A 100% full refund is issued back to the original method of payment (credit card, bank ACH, or wire). • Refunds are processed within 5 to 10 business days following cancellation confirmation.